Tappet keeps records about your car so it can give you useful answers about it. It does not track you, does not show advertising, and does not sell anything about you to anybody.
Last updated 13 September 2026
This policy describes what Southmoor Digital LLC collects through the Tappet app and website, why, who else is involved, and how to get rid of it.
Tappet™ is a trademark of Southmoor Digital LLC.
Your account. An email address and a password. The password is held by our authentication provider and is never visible to us. A display name is optional, free text, and never required — Tappet does not ask for your legal name.
Your vehicles. Year, make, model, trim, mileage, and — if you provide them — the VIN and a ZIP code. The ZIP is typed by you and used to fill in a quote request. The app never reads your location from your device; there is no location permission because nothing asks for one.
What you upload. Vehicle photographs and images of service invoices, plus the text extracted from those invoices. This is worth stating plainly rather than calling it “photos”: a repair invoice routinely carries your name, the shop’s name and address, and sometimes the VIN. All of it is stored.
What you write. Conversations with the advisor, items on Needs, and notes on service records.
Notifications. If you allow them, a push token and a random identifier generated by the app on first install. That identifier is not a hardware ID, is not shared with anyone, cannot be matched to you in any other app, and disappears when you delete the app.
Use of the AI features. One record per request — what it was for, which model answered, and how many tokens it used. These exist to enforce a spending limit on each account. They are not product analytics, and there is no analytics service in this product.
Before you have an account. The public website records anonymous visit and scan events against a random browser identifier so we can tell whether the site works. There is no account attached, because there is not one yet.
No advertising identifier. No third-party analytics, attribution or crash-reporting service. No contacts, browsing history, or search history. No health data. No payment details of any kind — if you subscribe, Apple handles the payment and your card never reaches us. We do not track you across other companies’ apps or websites, and we do not sell or share your information with data brokers.
Tappet is built on services that necessarily process your data to work:
We keep your vehicles, invoices, conversations and records for as long as your account exists, and delete them when you delete it. Nothing is kept on a timer while the account is open, and nothing is kept after it closes except the operational line described below.
You can delete your account from inside the app or the website, without asking anyone. It is immediate rather than scheduled.
Deletion removes your uploaded files first, then your account and every record attached to it — vehicles, invoices, conversations, Needs, notifications and usage records. What survives is a single line in our own operational log recording that an account was deleted, how many vehicles it held, and how many files were removed. It contains no personal information, and exists so we can tell that deletion is working.
Deleting your account does not cancel an App Store subscription. Only you can do that, through Apple — see the Terms.
Tappet is not directed at children under 13 and we do not knowingly collect information from them.
If this policy changes in substance, the date at the top changes with it. That date does not move for corrections to wording or layout.
Questions about any of the above: support@southmoordigital.com.